Start time: Tue Nov 10 2020 11:00:00 AM Europe/Paris
Severity level : Minor
User impact : Restricted access from few locations in Italy
Technical impact (DC/geographical area) : GRA
Root cause : Unknown
Scope of impact : All offers on cluster028 using IP IE : 18.104.22.168
Time resolution : Unknown ETA
Current status : open
On-going actions : Contact impacted ISP
Workaround : NA
We inform you that we are currently experiencing a general reachability problem of hosting plans and websites hosted on cluster028 (22.214.171.124) by users who use public IP addresses belonging to various Italian internet providers.
We also confirm that the problem is not attributable to OVHcloud, however we are mobilizing with such ISPs in order to resolve it as soon as possible.
* Log into the OVHcloud Control Panel (https://www.ovh.com/manager/)
* Click on "Web Cloud"
* Then on "Domains" and the concerned domain
* Click on "DNS Zone"
* Then on the "(...)" icon corresponding to record A and "Edit the record"
* Replace the target "126.96.36.199" with "188.8.131.52" (geolocated in Italy).
If you need more information about the steps to follow: