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Hosting-Reseller - API

Created: Sep 07, 2020 13:01 | Source @OVH
Closed: Sep 24, 2020 17:35

CLOSED - Incident

Start time: Fri Sep 07 2020 14:50:00 AM Europe/Paris
Severity level : Minor
User impact : Slowdown on API calls
Technical impact (DC/geographical area) : GRA5
Root cause : API Calls
Scope of impact : New order mostly impact, others calls could be delayed
Time resolution : Unknown ETA
Current status : open
On-going actions : Clean on api database, and task scheduler.
Workaround : NA
Intervention in progress on API and tasks management on Hosting-Reseller.
Some calls could be delayed (install, upsize...)
We keep periodic tasks disable, some recent new order could be delayed for a few time.
Sep 11, 2020 19:05 by OVH
API is now at nominal point. Some existing task are still pending, we working on it. New tasks will not affected.
Sep 15, 2020 16:33 by OVH
Dear Customers, Some existing tasks are still pending, we are working on it. New tasks will not be affected.
Sep 17, 2020 16:24 by OVH
All task has been fixed, we keep working on stabilized the infra
Sep 23, 2020 14:10 by OVH